Who has been waiting on this young lady the entire time who is an employee. I then am told by what I thought was patrons (but later am informed that their really employees drinking at their job on their day off) that the non greeting / Barrista/servers name was Cameron. I just spent 7 min their and was not greeted? So I return to the coffee bar and ask for a menu. After going to the host stand and realizing the main bar was full I'm told by the host that the same full menu is available at the coffee bar. I eventually get up to go inside the main restaurant because the patrons at the bar inform me I'm not in the right place. (Or the way it's setup you come across the dessert bar and to go area before you enter the actual restaurant.) We sit at the bar for seven minutes and are never greeted by the barista/server/to go person. A smaller bar located on almost the outside of the main restaurant. I arrive and sit at what is called the coffee bar. (Now me being in the game 26 yrs understand that we all have a bad day, but this from beginning to end was horrendous.) So I'm meeting my bestie at the bar but my kid was with me so I arrive late. My email is if you have any additional details you can share.In my twenty six years of dining everywhere, this had to be the WORST experience ever assembled. We apologize how you felt about our hostess and hope you give us another try when you return to Atlanta. Your comments resonate with us personally as they are contrary to our core beliefs and what we strive to show to our guests each day about Mexico. We also help by developing products that they can sell in the US Market in order to enrich their lives. We have an extensive curated collection of crafts from many areas of the republic. We strive to bring a small part of the culture to Atlanta. For 23 years, we have been working with artisan families in Mexico. We have a very diverse team and people from different cultures can interpret actions differently. Regarding the hostesses, we will explain how you felt based on their actions or lack thereof as a learning opportunity so that we can improve. I wish there was something we could have done but it was a very busy night. I most certainly understand that you were upset because you were hungry and we couldn’t accommodate you due to our responsibilities to the reservations. I’m so disappointed that you left feeling this feeling this way. I do not recommend this site and I will let everyone who travels to Atlanta know. It is very sad that this happens since it is the first time we visited Atlanta. We made the decision to leave because we thought it was disrespectful and to be honest we even felt discriminated. After waiting an hour, the host very rudely told us that she could not tell us how much longer we would have to wait since they had not been able to accommodate other groups and people with reservations, after telling us this, she ignored us completely. Our family is 8 members, on arrival we were told that the wait would be of one hour and we decided it was ok to wait. We are visiting Atlanta for the first time, with much encouragement and hunger we chose to go to this restaurant. No recomiendo este sitio y así lo haré saber a todo el que viaje a Atlanta. Es muy triste que esto pase ya que es la primera vez que visitamos Atlanta. Tomamos la decisión de irnos pues nos pareció una falta de respeto si actitud y honestamente nos sentimos hasta discriminados. Luego de esperar una hora, la historia muy descortés mente nos dijo que no podía decirnos cuánto tiempo más tendríamos que esperar ya que no habían podido acomodar a otros grupos y personas con reservaciones, luego de decirnos esto nos ignoro por completo. Nuestro familia es de 8 miembros, al llegar nos dijeron que la espera sería de una hora. Estamos visitando Atlanta por primera vez, con mucho ánimo y hambre elegimos ir a este restaurante.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |